FAQ’S

I offer a comprehensive approach to personal renewal by blending body-centered modalities, conventional health coaching methods, and a focus on the sacred. This holistic approach recognizes the internal relationship between our mental, physical, and emotional selves and with the natural world. 

As a species, we become more aware of our body’s and mind's responses to triggers, we gain the power to navigate life with greater self-understanding. By recognizing and understanding these reactions, we can break free from impulsive survival patterns and make empowering choices that align with your values.

Over time we strengthen the skill of being fully present in each moment, fostering emotional resilience, and gaining balance by integrating somatic, mindfulness, and compassion-based approaches to challenges.

Our sessions provide a space for curious and lighthearted exploration of the complexities of the mind and our human experience.

In short, the seeker and the student.

My practice weaves together threads of human growth into a synergistic framework of transformation. I draw on my modalities of healing, high-performance methodologies, and sacred traditions to help you realize your highest potential.

I invite your attentiveness to meet these stated goals, and to be available to make longer-term commitments to them, as you are called to.

I believe in the power of our natural human instinct. Choose whatever modality feels best to you. Through the combination of our intake call and your thoughtful replies on the intake form, we will create a care plan that is a living document adjusting to your needs.

The healing arts are restorative which carries its own benefit. I am a specialist in using the modalities in my practice to heal the spirit. This is my calling. Through the combination of our introductory call and your thoughtful replies to the intake form, we will asses our compatibility. Please know that questions and skepticism are always welcome.

Guided personal renewal via any modality can be a life-changing and meaningful journey. It not only requires courage and an open mind—it also requires an investment of time, energy, and finances. 

This is also true of your provider, as my preparation includes decades of training, a resolve to be a pure container for your present needs, and my custody of your health - treating it as seriously as my own. 

Many people find this meeting of our mutual investments to provide a quantum value, and to be very worthwhile.  

Kindly read website pages on my practice, bio and CV for my expanded history.

My Radiant Heart Subscription provides six sessions of single or combined modalities (in-person or virtual) purchased in advance for a 20% discount, and to be fully scheduled within three months. Offerings utilized in close proximity provide exponential lasting benefits, and will weave-in a retreat experience into your daily life. 

The Radiant Heart Subscription automates the opportunity for personal renewal and is appropriate for returning clients.

Please select your session and schedule online. If you experience technical difficulties, please call or text 707-287-0483, or email hello@robertkaywin.health for assistance.

Sessions are paid for at time of booking. The scheduling tool accepts major credit cards, ApplePay/GooglePay, and (some) Flex Spending/Health Spending Accounts (FSA/HSA) cards.  

If you have specific payment method preferences or if you are purchasing or redeeming a gift certificate, please contact me.

I understand that plans change. If you need to cancel or reschedule your appointment, provide at least 48 hours' notice, or you will be charged for your session out of respect for the space I’ve held for you in my practice.

While session fee refunds are possible, my practice preference is to award a credit to use within six months.

I am not contracted with any private or public insurer. On a limited basis I may provide a payment receipt for bodywork or therapeutic services that you can submit to your insurer or HSA / FSA accounts for potential reimbursement.  

Also, keep in mind that your insurance company maintains a certain degree of access to your treatment records. It does this to help them determine whether treatment is medically necessary and something they will authorize. Therefore, I prefer to preserve as much confidentiality as possible.

A gratuity is never expected. If you were pleased with the session, a 20% tip is a “healing arts” standard. I encourage clients to consider the Radiant Heart Subscription as the most rewarding opportunity to compliment my practice.

Each month I offer a Community Day where services are discounted according to a prior one-to-one agreement we make. I am unable to provide further accommodations, and I will always refer you to another healer.

The duration of my practice is a testament to the transparency and connections that both I and my clients honor. It is a custom fit, and not a transactional relationship. 

On our call (aka consultation), I’ll ask brief questions like what's bringing you to seek healing at this time, and your past experience with the modalities I offer.

Then feel free to ask about how sessions with me work, logistics, and about my training. It can be helpful to jot down a shortlist of your main thoughts and questions before we talk.  

I believe you’ll find our call to be informative, a time-saver in the long run, it smooths your way to complete your intake form, and sets-up our first appointment for success.

In advance please read website pages on my practice, bio and CV, and these FAQ’s. 

You will have filled out your intake form - the link is in the scheduler as well as at the bottom of each modality description page. In-person we will assess and create your treatment plan, which we can update with new needs.

Our appointment begins a relationship between us, and between you and your healing. These relationships are dynamic, employ all our senses and language, and build as our work progresses toward your state of saatva: balance and becoming whole.

I may cite anonymous clients who have enjoyed a similar success in their work with me. Conversely, I will be direct if I don't believe I am an ideal healer for your concerns.

My modalities of Health Coaching and Integration Therapy, and supplemental offerings: Music Circles and Vocal Empowerment, Embodied Movement, Expressive Creativity, Meditation Walks and WIlderness Altars, can be provided online. 

We use Zoom for in-place sessions, and FaceTime for sessions where I accompany you walking or in-motion. Fees for virtual sessions are the same

I request that you provide a quiet location, adequate lighting, and a tech check to confirm your systems are ready. I have limited flexibility to change formats of our sessions, so please book the type of session you anticipate being able to keep.

Yes. Please discuss your current medications and diagnosis with me. 

I am additionally trained in working with oncology patients and late-life/end-of-life patients.

Yes, with a few exceptions. The only reason I would break confidentiality is for your safety. We will discuss this in our first session. My studio values your privacy and is informally HIPAA Compliant (as I am not a medical provider).

My practice invites the myriad of ways that bodies are non-conforming: weight, culture, subculture, gender or sexual identity, age, color, ability, and more. Many people have been kept out of healing practices due to barriers and prejudice of all types - these barriers do not exist in my studio. All are welcome here.

+ Routine conversation is welcome, and deeper communication is factored into the length of a session.  Kindly respect the time and energy I allot to our work, and that I may not have more of either to share before we begin or after we conclude.

+ All work I perform is strictly professional. At no time is sexual contact or innuendo tolerated in or outside of my studio. I retain the right to refuse services or end the session at any time without a refund due to client behavior.

+ I welcome warm referrals, and ask that they are first directed to my website which provides a practice-overview, which allows potential clients to make an educated guess about their alignment with my studio. 

You are willing to experiment with new ideas and behaviors inside (and outside) sessions; and open to the modalities I work with.

You take the tools and learnings from our sessions and try them out during the rest of your week. Healing is a lot like working out with a personal trainer at a gym. In that sense, to really reap the benefits of our work, it’s important to practice it in the real world consistently. Then we can check in when you come to session, celebrate any victories and tend to any disappointments, and talk about the arc of your care.

You use our sessions as a “laboratory” of sorts to experiment with new behaviors, as well as how you show up in your relationships. 

The dynamic between a healer and client is different in that it’s both professional as well as uniquely intimate. My studio is a space where you can show up as your authentic self (or even explore who that is if you’re not sure) without judgment. You can use the “lab” of the healing work to experiment with saying what’s challenging, vulnerable, or real for you in the moment.

Due to its more complex and thorough nature, transformative healing is generally a longer process. As a depth-oriented healer focused on ethical practice and client empowerment, our work always has a “North Star”—that is, a general aim, goal(s), or direction. It can require time for a client to have a sense of safety that enables the healing work to go to a deeper level.

This work is best done through ongoing sessions, with three months as a standard. When sessions drop off they become more about “catching up,” which can make it more difficult to uncover lasting results. I find clients see more benefit from our work when they have a standing commitment to themselves and their healing.

I am happy to recommend books, articles, podcasts, etc., for self-study outside our sessions, as well as encourage you to integrate the session learnings in your life. 

I avoid the term “homework” because it implies that I am in a position of authority or power over you.  I empower you to be the expert on your life and the author of your experience. I find ways to support accountability and development other than assuming the role of the teacher assigning homework.

Please visit my Resources page for a curated, growing list of recommended content.

Retreat participants are fresh clients, receiving guided-healing in their community or environment. Some are new to my practice but I am not new to my care protocol - which is extremely present-focused, Source-driven and rooted in abundance. My ability to privately serve individual clients is undiminished as my studio itself expands. I invite you to be enthusiastic about my growing opportunities as I bring new features and teachings into our work. 

For bodywork you only need to take off only as much clothing as you’re comfortable removing. I give you privacy while you undress. During the massage, I use a sheet or towel to drape the parts of your body that are not being massaged.  Please always advise me of anything that you would like to be changed. 

For Water Release Therapy, a water bottle, swimsuit and robe, and a change of clothes if you like for post-session conversation. I will provide all of the necessary equipment and additional towels if need be.

It is best not to eat for at least 90 minutes before your massage treatment and only a light meal at that time. The digestion process directs the blood flow away from your peripheral tissues and concentrates it on the digestive tract. Massage draws the blood flow to the area tissues being worked on, therefore drawing the blood away from the digestive tract causing poor digestion and possible discomfort.

It is best not to imbibe before your treatment. You may feel more "relaxed", but alcohol or other substances can dampen your body's ability to sense discomfort which can decrease your ability to alert me to an appropriate technique or level of pressure or awareness of your body in water. Alcohol can also dehydrate your tissues causing potential injury or increasing any soreness post-massage treatment. Thank you in advance for your discretion in this matter.

Massage does not need to be painful to be effective. Correcting a soft tissue problem (such as adhesions, tight attachments, and trigger points) can cause some discomfort, but it depends on each individual persons comfort level with pressure and how their body responds to pressure.

Open communication with your Massage Therapist is key to a massage that will be tailored to meet your needs! There are various forms of massage and techniques that can be utilized, many of which do not hurt at all and are quite soothing. If you have an injury or chronically tight or painful areas, please be sure that your therapist is aware of it before the start of the session.   

Fibromyalgia or chronic pain? Do not worry, a range of pressure and trigger point techniques will help relax your muscles and release endorphins in order to help you better manage pain. Medical injuries or deep muscle tension? Slow, steady massage helps to open the muscle tissue and allow deeper access to the problem areas or adhesions that affect your health. Access to these deeper muscles allows for improved range of motion and decreased pain. There is a massage technique that will benefit you regardless of your condition. 

Falling asleep during a massage is not uncommon; Many people are often stressed or tired and feel relaxed that they fall asleep. More important is the fact that sleep sets your body into a natural state of relaxation in which your massage will be more beneficial physically. Sleep if you like, it will only help.

Before your massage begins, please let your therapist know if you are ticklish. Usually firm, slow pressure (and possibly avoiding certain spots) can keep you from feeling ticklish during a massage.

Although some people prefer to talk throughout the massage, please do not feel like you have to make conversation with your Massage Therapist unless you would like to. You are receiving healthcare and wellness treatment - many people close their eyes and try to relax. Your massage therapist should take the cue from you.

• Deep Tissue Massage

• Trigger Point Therapy

• Chinese Sports Massage / Tui Na

• Acupressure

• Myofascial Release

• Cupping and skin rolling

• Craniosacral Therapy

• Pre-natal Massage

• Oncological massage

• Lymphatic Drainage

• Reiki

• Reflexology 

• Vibrational Sound therapies

• Heated stones and compresses

• Thai Stretching

• Ayurvedic Abhyanga Massage

• Swedish Massage

• Gemstone Chakra Balancing

• Red Light Therapy

• Couple Massage

• Pediatric Massage** Minors must be accompanied by an adult.

I.  The Healer’s Purpose

A. The healing professions have for their objective serving humanity for its greatest good. 

B. Healers honor all peoples and all paths as sacred or may view their own path as the only path. The Council for Healing is open to considering all codes of ethics. 


II. Commitment to Client

A. Wholeness and Healing: 
1.    Healers are committed to assisting the client in reclaiming wholeness at any or all levels of being, such as body, emotions, mind, relationships (with other people and the environment) and spirit.
2.    Healers render service to humanity with full respect for the dignity, autonomy and sensitivity of fellow beings.  
3.    Healers view all of existence as sacred and interconnected and provide services with reverence and respect for all. Healing relationships occur within all of existence and may include people, animals, plants and the environment, locally, globally and cosmically.

B. Equality and Acceptance:  
1.    Healers render care to beings regardless of race, sex, cultural, national or ethnic origins, or political persuasions.  
2.    Healers and clients are equal partners in the process of healing.

C. Respect and Unconditional Regard:  
1. Healers respect the beliefs, values, customs, choices and coping mechanisms of the individual. 
2. Healers offer care from an infinite field of love and compassion.


III. Qualifications of Healer

A. Initial Training: 
1.    Healers provide services commensurate with their training and perform only those services for which they are qualified.  
2.    Healers observe all laws, and uphold the dignity and honor of their profession.  

B. Professional and Personal Development:  
1.    Healers avail themselves of opportunities for continuing professional education and training to maintain and enhance their competence. 
2.     Healers work with others in their field and the healing professions in general to maintain and monitor high professional standards of care.
3.    Healers acknowledge that clients may bring lessons to the healer
4.    Healers recognize that their presence and way of being are as important to the healing process as the modality that they practice, so it is important for healers to engage in ongoing personal development.

C. Self-Care and Self-Healing:  
1.    Healers identify and integrate self-care strategies to enhance their own physical, psychological, sociological and spiritual well-being.

2.    Healers consciously cultivate awareness and understanding about the deeper meaning, purpose, inner strengths, and connections with self, others, nature, and God/Life Force/Absolute/Transcendent.

3.    Healers model healthy behavior and engage in practices that nurture self-wholeness and well-being, teaching by example. 

4.    Healers recognize that every person has healing capacities that can be enhanced and supported through self-care practices.

D. Validation

1. Healers acknowledge the sources of their teachings as either traditional, derived through personal intuition or based upon research.


IV Professional Behavior

A. Guiding Principles: 
1.    Healers embrace the following principals in their professional behavior: reverence, respect, trust, honesty, integrity, equality, competence, generosity, courage, humility and confidentiality.  

2.    Healers maintain a compassionate regard for the client by demonstrating a way of being that is courteous, tactful, sensitive, accepting, empathetic andnon-judgmental.

B. Communication and Confidentiality:  
1.    Healers maintain clear and honest communication with their clients and keep all information, whether medical or personal, strictly confidential.  A healer may not reveal the confidences entrusted in the course of the professional relationship, or the peculiarities he or she may observe in the character of clients, unless required to do so by law or to prevent harm to client or other persons.

2.    Healers cooperate with other healing professionals, including physicians, nurses, other complementary/ alternative therapists, psychologists, counselors, scientists and religious personnel and other professional caregivers in the exploration and provision of healing modalities.

C. Availability and Accessibility: 
1.    Healers shall make known their availability and accessibility to clients in need of their professional services. 

2.    Having undertaken care of the client, healers may not neglect the client.

3.    Should healers become unavailable, they should make appropriate referrals to other therapists.

4.    Healers may discontinue services only after adequate notice. 

D. Maintaining Appropriate Boundaries and Parameters of Practice:  

1.    Healers maintain appropriate boundaries for self and client and do not enter into inappropriate relationships with clients or take physical, emotional, sexual, psychological or financial advantage of clients.

2.    Healers do not make medical diagnoses or prescribe medications without appropriate training and licensure.

3.    Healers do not recommend nutritional supplements without appropriate knowledge.

4.    Healers associated with the development or promotion of products should disclose any vested interest and ensure that such products are presented in a factual and professional way.

E. Relationships with Colleagues:
1.     Healers must know the limits of their professional competence. 

2.    Healers know that a patient’s health and safety may depend on receiving appropriate services from members of other professional disciplines. Healers are responsible for maintaining knowledge of, and appropriately utilizing the expertise of such professionals on the patient’s behalf.

3.    In referring patients to allied professionals, healers ensure that those to whom they refer patients are recognized members of their own disciplines and are competent to carry out the professional services required.

4.    If Healers’ services are sought by individuals who are already receiving similar services from another professional, consideration for the patients’ welfare shall be paramount. It requires healers to proceed with great caution, carefully considering both the existing professional relationship and the spiritual/therapeutic issues involved. 

V Conduct in a Professional Session  

A. Creating a Healing Environment:  
1.    Healers provide a safe, welcoming, supportive and comfortable environment that is conducive to healing.  

2.    Healers maintain a clean practice environment and professional personal appearance. 

3.    Healers display certification, training and educational certificates and diplomas in public view. 

4.    Healers honor the privacy of their clients and do not allow others in the treatment room without consent.

B. Disclosing Professional Information and Practices: 
1.    Healers provide clients with information regarding their healing philosophy and modality or modalities and what to expect during a healing session.  
2.    Healers inform the client of possible outcomes and side effects.  
3.    Healers share with clients prior to their sessions logistical considerations such as: length of session, punctuality and lateness policy, cancellation policy, and fees.

C. Recording, Securing and Releasing Records:  
1.    Healers record accurate client records. 
2.    Healers store records in a secure and safe place.   
3.    All information contained in the clients’ record is confidential.  
3.    Healers share information with other parties only with the written consent of the client, in accordance with guidelines and regulations of their professional organization and of the Health Insurance Portability and Accountability Act (HIPAA).

D.  Client Education:  
1.    Healers understand that a person’s ability to retain information is limited and therefore provide written information about the session.
2.    Healers provide clients with appropriate educational materials that will aid in the process of self-care for clients after the healing session.  Educational materials might include but are not limited to: written instructions regarding specific practices or exercises to enhance well-being; dietary suggestions; visualization or meditative practices; breathing exercises; affirmations; suggestions for journaling and other educational guides specific to individual healing practices.